Turn your customer service team into a competitive advantage and engine for growth with our two day customer service training.
Training topics and objectives:
Master the basics
Listening and Empathy
"Amping Up" the Customer Service Attitude
Cultivating Emotional Connections
Working with Irate Customers
Following Through
21st Century Customer Service Skills
Use technology wisely and effectively
Corresponding through Email and Live Chat
Using Social Media
Handling Online Customer Complaints and Reviews
Communicating Proactively
Creating Memorable Customer Experiences
Customer Service Culture
Improve your culture
Defining Purpose
Connecting Departmental Silos
Improving Internal Customer Service
Ensuring Organizational Alignment
Mentoring Future Leaders
Target Audience
Employers, Employees, Those that work with the general public
Training Dates and Times
TBA
Comentários